The Effect of Service Quality and Tax Sanctions on Service Satisfaction
This study aimed to analyze the effect of service quality and tax sanctions on service satisfaction and its implementation on compliance to pay personal vehicle tax. This study uses Structural Equation Modeling (SEM) as tools of analysis. The result shows that service quality affects service satisfa...
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| Médium: | EJournal Article |
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Faculty of Economic and Business,
2019-09-22.
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