PENGARUH KUALITAS LAYANAN, KEPUASAN DAN LOYALITAS PELANGGAN
Abstract: This research aims to analyze the effect of service quality on customer satisfaction and loyalty. Population of the research is all customers of conventional banks in Situbondo. Purposive sampling method was used with the sample consisted of 115 respondents. Results of path analysis test s...
Saved in:
Main Author: | Yulisetiarini, Diah (Author) |
---|---|
Format: | EJournal Article |
Published: |
Jurusan Manajemen Fakultas Ekonomi dan Bisnis,
2015-01-12.
|
Subjects: | |
Online Access: | Get Fulltext |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
PENGARUH KUALITAS LAYANAN, KEPUASAN DAN LOYALITAS PELANGGAN
by: Yulisetiarini, Diah
Published: (2017) -
Uji Pengaruh Kualitas Layanan terhadap Kepuasan dan Loyalitas Pelanggan TV Berbayar Indovision
by: Sauqi, Ahmad, et al.
Published: (2015) -
UJI PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN TV BERBAYAR INDOVISION CABANG JEMBER
by: SAUQI, Ahmad
Published: (2014) -
Pengaruh Nilai Pelanggan dan Kualitas Layanan Terhadap Loyalitas Pelanggan, Melalui Kepuasan Pelanggan Pada Pelanggan Bus Efisiensi (Studi PO Efisiensi Jurusan Yogyakarta-Cilacap)
by: Woro, Mardikawati, et al.
Published: (2013) -
Pengaruh Customer Relationship Management dan Kualitas Layanan Terhadap Kepuasan dan Loyalitas Pelanggan Media Advertising di Samarinda
by: Saputri, Ade, et al.
Published: (2020)