Comparing The Loyalty Of Two Mini Markets' Customers: The Role Of Store Image And Satisfaction

Indomaret and Alfamart are two franchise-local-mini markets in Indonesia. Side by side, they invade dwelling areas within cities: where there is an Indomaret store, there will be Alfamart, but with a lack of differentiation among them. This study aims to assess and compare the impact of store image...

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Hauptverfasser: Suhud, Usep (VerfasserIn), Divyna, Mahasta Patricia (VerfasserIn)
Format: EJournal Article
Veröffentlicht: Universitas Diponegoro, 2019-03-31.
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