E-engagement: A guide for Public Sector Managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...
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| Format: | Book Chapter |
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Canberra
ANU Press
2007
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| Online Access: | Get Fullteks DOAB: description of the publication |
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| LEADER | 01870naaaa2200325uu 4500 | ||
|---|---|---|---|
| 001 | doab_20_500_12854_26110 | ||
| 020 | |a OAPEN_459088 | ||
| 024 | 7 | |a 10.26530/OAPEN_459088 |c doi | |
| 041 | 0 | |a English | |
| 042 | |a dc | ||
| 072 | 7 | |a GTC |2 bicssc | |
| 100 | 1 | |a Chen, Peter |4 auth | |
| 245 | 1 | 0 | |a E-engagement: A guide for Public Sector Managers |
| 260 | |a Canberra |b ANU Press |c 2007 | ||
| 300 | |a 1 electronic resource (103 p.) | ||
| 506 | 0 | |a Open Access |2 star |f Unrestricted online access | |
| 520 | |a Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement. | ||
| 540 | |a All rights reserved |4 http://oapen.org/content/about-rights | ||
| 546 | |a English | ||
| 650 | 7 | |a Communication studies |2 bicssc | |
| 653 | |a websites | ||
| 653 | |a information resources management | ||
| 653 | |a communiciation technologies | ||
| 653 | |a Decision-making | ||
| 653 | |a E-democracy | ||
| 653 | |a Policy | ||
| 653 | |a Public sector | ||
| 653 | |a Software | ||
| 856 | 4 | 0 | |a www.oapen.org |u https://library.oapen.org/bitstream/20.500.12657/33763/1/459088.pdf |7 0 |z Get Fullteks |
| 856 | 4 | 0 | |a www.oapen.org |u https://directory.doabooks.org/handle/20.500.12854/26110 |7 0 |z DOAB: description of the publication |