Intelligent Business Process Optimization for the Service Industry
The company's sustainable competitive advantage derives from its capacity to create value for customers and to adapt the operational practices to changing situations. Business processes are the heart of each company. Therefore process excellence has become a key issue. This book introduces a no...
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| Format: | Book Chapter |
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KIT Scientific Publishing
2010
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| Online Access: | Get Fullteks DOAB: description of the publication |
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