Modern Industrial Services : A Cookbook for Design, Delivery, and Management
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecos...
Saved in:
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book Chapter |
| Published: |
Springer Nature
2022
|
| Subjects: | |
| Online Access: | Get Fullteks DOAB: description of the publication |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 02292naaaa2200397uu 4500 | ||
|---|---|---|---|
| 001 | doab_20_500_12854_72031 | ||
| 005 | 20211006 | ||
| 020 | |a 978-3-030-80511-1 | ||
| 020 | |a 9783030805111 | ||
| 024 | 7 | |a 10.1007/978-3-030-80511-1 |c doi | |
| 041 | 0 | |a English | |
| 042 | |a dc | ||
| 072 | 7 | |a KNS |2 bicssc | |
| 072 | 7 | |a KJQ |2 bicssc | |
| 072 | 7 | |a KJMV |2 bicssc | |
| 100 | 1 | |a West, Shaun |4 auth | |
| 700 | 1 | |a Gaiardelli, Paolo |4 auth | |
| 700 | 1 | |a Saccani, Nicola |4 auth | |
| 245 | 1 | 0 | |a Modern Industrial Services : A Cookbook for Design, Delivery, and Management |
| 260 | |b Springer Nature |c 2022 | ||
| 300 | |a 1 electronic resource (202 p.) | ||
| 506 | 0 | |a Open Access |2 star |f Unrestricted online access | |
| 520 | |a This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. | ||
| 540 | |a Creative Commons |f by/4.0/ |2 cc |4 http://creativecommons.org/licenses/by/4.0/ | ||
| 546 | |a English | ||
| 650 | 7 | |a Service industries |2 bicssc | |
| 650 | 7 | |a Business mathematics & systems |2 bicssc | |
| 650 | 7 | |a Management of specific areas |2 bicssc | |
| 653 | |a Open access | ||
| 653 | |a Servitization strategies | ||
| 653 | |a B2B services | ||
| 653 | |a Services management | ||
| 653 | |a Case studies | ||
| 653 | |a Integrated services | ||
| 856 | 4 | 0 | |a www.oapen.org |u https://library.oapen.org/bitstream/20.500.12657/50725/1/978-3-030-80511-1.pdf |7 0 |z Get Fullteks |
| 856 | 4 | 0 | |a www.oapen.org |u https://directory.doabooks.org/handle/20.500.12854/72031 |7 0 |z DOAB: description of the publication |