Digital Service Platforms
E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten...
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| Format: | Book Chapter |
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IntechOpen
2021
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| Online Access: | Get Fullteks DOAB: description of the publication |
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| Summary: | E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more. |
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| Physical Description: | 1 electronic resource (210 p.) |
| ISBN: | intechopen.91101 9781839691027 9781839691010 9781839691034 |
| Access: | Open Access |