Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí

Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to a...

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Bibliographic Details
Main Author: Klapalová, Alena (auth)
Other Authors: Suchánek, Petr (auth), Škapa, Radoslav (auth)
Format: Book Chapter
Published: Masaryk University Press 2020
Subjects:
Online Access:Get Fullteks
DOAB: description of the publication
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001 doab_20_500_12854_80521
005 20220401
020 |a CZ.MUNI.M210-9648-2020 
020 |a 9788021096486 
020 |a 9788021096479 
024 7 |a 10.5817/CZ.MUNI.M210-9648-2020  |c doi 
041 0 |a Czech 
042 |a dc 
072 7 |a KJSU  |2 bicssc 
100 1 |a Klapalová, Alena  |4 auth 
700 1 |a Suchánek, Petr  |4 auth 
700 1 |a Škapa, Radoslav  |4 auth 
245 1 0 |a Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí 
260 |b Masaryk University Press  |c 2020 
300 |a 1 electronic resource (126 p.) 
506 0 |a Open Access  |2 star  |f Unrestricted online access 
520 |a Title in English: Business performance in the context of customer satisfaction, backflows, quality, innovation and knowledge. The subject of this publication is the research of customer satisfaction and its connection with company performance, quality, innovation and knowledge. The main goal is to analyse the mutual relations of the above factors, including their systematisation on the basis of empirical findings in companies across industries in the Czech Republic. The publication offers a theoretical analysis of the basic relationships of the above factors and discusses them with the results of the analysis of primary data from companies. The purpose is to clarify to what extent connections assumed in the literature are reflected in the Czech environment and how much they influence the subjective and objective performance of companies. Both types of indicators were used in the construction of analytical models revealing that results based on them differ, and that models within the different indicators also differ. 
540 |a Creative Commons  |f https://creativecommons.org/licenses/by-nc/4.0/  |2 cc  |4 https://creativecommons.org/licenses/by-nc/4.0/ 
546 |a Czech 
650 7 |a Customer services  |2 bicssc 
653 |a business performance 
653 |a customer satisfaction 
653 |a backflows 
653 |a quality 
653 |a innovation 
653 |a knowledge 
856 4 0 |a www.oapen.org  |u https://munispace.muni.cz/library/catalog/download/1710/4723/2429-1  |7 0  |z Get Fullteks 
856 4 0 |a www.oapen.org  |u https://directory.doabooks.org/handle/20.500.12854/80521  |7 0  |z DOAB: description of the publication