ANALISIS PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI INTERVENING (Studi Kasus pada Lunpia Mbak Lien Semarang)

Many businesses today's culinary cause business competition is getting tougher. Therefore, each company is required to be able to make the right business strategy in order not to lose competitiveness, so that customers remain satisfied and can improve the customer loyalty. This study aims to de...

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Bibliographic Details
Main Authors: PRADHANA, Adhika (Author), SUGIARTO , Y (Author)
Format: Academic Paper
Published: 2015-03-10.
Subjects:
Online Access:http://eprints.undip.ac.id/45418/
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