ANALISIS PENGARUH KUALITAS LAYANAN DAN NILAI NASABAH TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Nasabah Deposito PD. BPR Bank Pasar Kabupaten Kudus)
This paper is based on the existence of customer dissatisfaction of PD. BPR Bank Pasar Kabupaten Kudus which can be seen through the data increase of deposits customers who closed accounts during the period June - September 2014. By looking at existing problems, this study aimed to analyze the influ...
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Main Authors: | , |
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Format: | Academic Paper |
Published: |
2015-05-08.
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Online Access: | http://eprints.undip.ac.id/46080/ |
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