ANALISIS SISTEM ANTRIAN PELAYANAN NASABAH BANK X KANTOR WILAYAH SEMARANG
Waiting is very boring for many people because it will only waste a lot of their time. This situation is common happen in a queue, for example customers who will conduct the transaction in the bank. Bank X Semarang Regional Office is the largest branch of Bank X is in Semarang is also not free from...
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| Format: | Academic Paper |
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2014-10-30.
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| Online Access: | http://eprints.undip.ac.id/46342/ |
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| LEADER | 01572 am a22001693u 4500 | ||
|---|---|---|---|
| 001 | repository_undip_46342_ | ||
| 042 | |a dc | ||
| 100 | 1 | 0 | |a ARUM, PRIZKA RISMAWATI |e author |
| 245 | 0 | 0 | |a ANALISIS SISTEM ANTRIAN PELAYANAN NASABAH BANK X KANTOR WILAYAH SEMARANG |
| 260 | |c 2014-10-30. | ||
| 500 | |a http://eprints.undip.ac.id/46342/1/PRIZKA.pdf | ||
| 520 | |a Waiting is very boring for many people because it will only waste a lot of their time. This situation is common happen in a queue, for example customers who will conduct the transaction in the bank. Bank X Semarang Regional Office is the largest branch of Bank X is in Semarang is also not free from this problem. Therefore, the queuing model search is very important in order to improve the quality of service to customers / clients. Based on the analysis of data in the Customer Service and Teller obtained the appropriate queuing models which, for Customer Service and Public Teller queuing model is (M / M / 6): (GD / ∞ / ∞) queuing model for the Teller Express is (M / M / 2): (GD / ∞ / ∞) and for Special Teller model of the queue is (M / G / 1): (GD / ∞ / ∞). Based on the calculations and analyzes that have been done, it can be concluded that the customer service system to the Customer Service and teller at Bank X Semarang Regional Office has been good. Keywords: Queue, Queuing System Model, Bank, Customer Service, Teller. | ||
| 690 | |a HA Statistics | ||
| 655 | 7 | |a Thesis |2 local | |
| 655 | 7 | |a NonPeerReviewed |2 local | |
| 787 | 0 | |n http://eprints.undip.ac.id/46342/ | |
| 856 | 4 | 1 | |u http://eprints.undip.ac.id/46342/ |