ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA PT. ASKES (PERSERO) CABANG UTAMA SEMARANG

The purpose of this research is to test the influences of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. Using these variables are to solve the arising problem within PT Askes (Persero) Kantor Cabang Utama Semarang. The samples size of this research is 100 cu...

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Detaylı Bibliyografya
Asıl Yazarlar: SARAGIH, Diana Laura Magdalena (Yazar), WIDIYANTO, Ibnu (Yazar), Sufian, Syuhada (Yazar)
Materyal Türü: Academic Paper
Baskı/Yayın Bilgisi: 2012.
Konular:
Online Erişim:http://eprints.undip.ac.id/47698/
Etiketler: Etiketle
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