ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA PT. ASKES (PERSERO) CABANG UTAMA SEMARANG
The purpose of this research is to test the influences of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. Using these variables are to solve the arising problem within PT Askes (Persero) Kantor Cabang Utama Semarang. The samples size of this research is 100 cu...
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| Format: | Academic Paper |
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2012.
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| Online Zugang: | http://eprints.undip.ac.id/47698/ |
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