ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA PT. ASKES (PERSERO) CABANG UTAMA SEMARANG
The purpose of this research is to test the influences of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. Using these variables are to solve the arising problem within PT Askes (Persero) Kantor Cabang Utama Semarang. The samples size of this research is 100 cu...
Saved in:
| Main Authors: | , , |
|---|---|
| 格式: | Academic Paper |
| 出版: |
2012.
|
| 主题: | |
| 在线阅读: | http://eprints.undip.ac.id/47698/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
因特网
http://eprints.undip.ac.id/47698/3rd Floor Main Library
| 索引号: |
A1234.567 |
|---|---|
| 复印件 1 | 可用 |