STRATEGI PENINGKATAN KUALITAS PELAYANAN JASA DENGAN MENGGUNAKAN METODE IPA (IMPORTANCE-PERFORMANCE ANALYSIS) PADA AHASS 01108 ANUGRAH JAYA SEMARANG

STRATEGI PENINGKATAN KUALITAS PELAYANAN JASA DENGAN MENGGUNAKAN METODE IPA (IMPORTANCE-PERFORMANCE ANALYSIS) PADA AHASS 01108 ANUGRAH JAYA SEMARANG

The background of the research is based on the failure of AHASS 01108 Anugrah Jaya Semarang to achieve targets of consumer satisfaction criteria. The objective of research is to inquire the quality of service in AHASS 01108 Anugrah Jaya in order to formulate strategies to advance the service quality...

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Bibliographic Details
Main Authors: KUSUMO, Pranedo Adhi (Author), SOFYAN , Syuhada (Author)
Format: Academic Paper
Published: 2015-10-08.
Subjects:
Thesis
NonPeerReviewed
Online Access:http://eprints.undip.ac.id/48700/
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