A THEORITICAL EFFECT TEST OF THE BANKING SERVICE QUALITY DIMENSION ON CUSTOMER SATISFACTION
This study aims to test the effects of Banking Service Quality (BSQ) dimensions, namely Effectiveness and Assurance, Access, Price, Tangible, Service Portfolio, and Reliability, on customer satisfaction. The study is a confirmatory research using primary data. The study population is the customers o...
Guardado en:
Autor principal: | Dimyati, Mohamad (Autor) |
---|---|
Formato: | Academic Paper |
Publicado: |
2016-06-23T04:31:16Z.
|
Materias: | |
Acceso en línea: | Get Fulltext |
Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
-
The Effect of Core Service Quality and Peripheral Service Quality on Customer Satisfaction.
por: ROKHIM, Abdul
Publicado: (2013) -
Internet Banking Service Quality: Building Satisfaction and Customer Trust
por: NUGRAHA, Kristian Suhartadi Widi
Publicado: (2021) -
INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH PERCEIVED RISK, SATISFACTION, AND TRUST IN BRANCHLESS BANKING CUSTOMERS
por: Aprilia, Nunung Eka
Publicado: (2021) -
Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction
por: Ismail, Azman, et al.
Publicado: (2017) -
Experimental Marketing and Service Quality for Railway Customer Satisfaction
por: YULISETIARINI, Diah, et al.
Publicado: (2020)