A THEORITICAL EFFECT TEST OF THE BANKING SERVICE QUALITY DIMENSION ON CUSTOMER SATISFACTION

A THEORITICAL EFFECT TEST OF THE BANKING SERVICE QUALITY DIMENSION ON CUSTOMER SATISFACTION

This study aims to test the effects of Banking Service Quality (BSQ) dimensions, namely Effectiveness and Assurance, Access, Price, Tangible, Service Portfolio, and Reliability, on customer satisfaction. The study is a confirmatory research using primary data. The study population is the customers o...

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Κύριος συγγραφέας:	Dimyati, Mohamad (Συγγραφέας)
Μορφή:	Academic Paper
Έκδοση:	2016-06-23T04:31:16Z.
Θέματα:	Article
Διαθέσιμο Online:	Get Fulltext
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