A THEORITICAL EFFECT TEST OF THE BANKING SERVICE QUALITY DIMENSION ON CUSTOMER SATISFACTION

A THEORITICAL EFFECT TEST OF THE BANKING SERVICE QUALITY DIMENSION ON CUSTOMER SATISFACTION

This study aims to test the effects of Banking Service Quality (BSQ) dimensions, namely Effectiveness and Assurance, Access, Price, Tangible, Service Portfolio, and Reliability, on customer satisfaction. The study is a confirmatory research using primary data. The study population is the customers o...

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Bibliografiset tiedot
Päätekijä:	Dimyati, Mohamad (Tekijä)
Aineistotyyppi:	Academic Paper
Julkaistu:	2016-06-23T04:31:16Z.
Aiheet:	Article
Linkit:	Get Fulltext
Tagit:	Lisää tagi Ei tageja, Lisää ensimmäinen tagi!

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