Healthcare Service Quality: Building Patient Satisfaction and Word-of-Mouth in the Private Hospital in Indonesia
This study discusses the effect of physical environment quality and interaction quality on word of mouth through patient satisfaction. Specifically, this study explains how to increase satisfaction and WOM through service quality that consists of physical environment quality and interaction quality....
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| Format: | Academic Paper |
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Jour of Adv Research in Dynamical & Control Systems, Vol. 12, No. 1, 2020,
2020-03-18T04:38:42Z.
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| Online Access: | Get Fulltext |
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