PENGARUH CUSTOMER ORIENTATION OF SERVICE EMPLOYEE MELALUI PROGRAM "WOW 5ERVICE" TERHADAP CUSTOMER RETENTION DI HOTEL GINO FERUCI KEBONJATI BANDUNG
Hotel Gino Feruci Kebonjati Bandung merupakan salah satu hotel bintang empat yang ada di Kota Bandung yang memiliki pengalaman selama enam tahun. Dari tahun ke tahun jumlah okupansi Hotel Gino Feruci Kebonjati Bandung mengalami penurunan yang signifikan. Salah satu faktor terjadinya penurunan okupan...
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Main Author: | Perdana, Mokhamad Zorgy Fhasa (Author) |
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Format: | Academic Paper |
Published: |
2016-09-28.
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Subjects: | |
Online Access: | http://repository.upi.edu/26971/ |
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