Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction
This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The outcomes of Smart-PLS path model analysis...
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| Asıl Yazarlar: | , , , |
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| Materyal Türü: | EJournal Article |
| Baskı/Yayın Bilgisi: |
Faculty of Economic and Business,
2017-07-03.
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| Konular: | |
| Online Erişim: | Get Fulltext |
| Etiketler: |
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| Yer Numarası: |
A1234.567 |
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| Kopya Bilgisi 1 | Kütüphanede |