Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
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| Format: | Book Chapter |
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Taylor & Francis
2006
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| Online Access: | Get Fullteks DOAB: description of the publication |
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Get FullteksDOAB: description of the publication
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A1234.567 |
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| Copy 1 | Available |