Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
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| Other Authors: | , |
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| Format: | Book Chapter |
| Published: |
Taylor & Francis
2006
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| Subjects: | |
| Online Access: | Get Fullteks DOAB: description of the publication |
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| Summary: | Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
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| ISBN: | 9780203003008 9780415357029;9780415511483;9781134248827;9781134248810;9781134248773 |
| Access: | Open Access |