Working the Phones : Control and Resistance in Call Centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the p...
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| Format: | Book Chapter |
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Pluto Press
20161120
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| Online Access: | Get Fullteks DOAB: description of the publication |
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Get FullteksDOAB: description of the publication
3rd Floor Main Library
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| Copy 1 | Available |