Analyse von Kundenaktivitäten und der Bereitstellungsqualität von Büchern aus Kundensicht : Mit einer Untersuchung von Kundenkommentaren zu Mietangeboten für E-Books
"This master thesis explores service characteristics that are relevant for book readers when they evaluate a service as well as starting points for providers when they plan to optimize their services from a customer's point of view. In the first part ways of accessing books (buying, borrow...
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| Format: | Book Chapter |
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Leipzig
HTWK Leipzig - OA-Hochschulverlag
2019
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| Online Access: | Get Fullteks DOAB: description of the publication |
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