ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL "OCEAN AUTO WHEELS" DI SEMARANG
Customer satisfaction is the level of one's feelings after comparing the performance (results) are perceived, compared with expectations. Satisfied customers is known after making a purchase, depending on the offer 's performance in fulfilling the expectations of the buyer. If performance...
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| Main Authors: | , |
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| Format: | Academic Paper |
| Published: |
2014-10-03.
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| Subjects: | |
| Online Access: | http://eprints.undip.ac.id/45184/ |
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http://eprints.undip.ac.id/45184/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |