ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KETIDAKPUASAN PELANGGAN DAN IMPLIKASINYA TERHADAP MINAT CHURN INDOSAT
This study developes a model with phone network disquality, lack of internet access speed as independent variables and dissatisfaction as intervening variable, then affecting churn intention. The number of samples in this study were 500 respondents. Questionaires were distributed to Indosat's u...
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| Main Authors: | , |
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| Format: | Academic Paper |
| Published: |
2015.
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| Subjects: | |
| Online Access: | http://eprints.undip.ac.id/46436/ |
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http://eprints.undip.ac.id/46436/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |