PENDEKATAN SERVQUAL-LEAN SIX SIGMA MENGGUNAKAN DIAGRAM KONTROL T2 HOTELLING UNTUK MENINGKATKAN KUALITAS PELAYANAN PENDIDIKAN (Studi Kasus di Jurusan Statistika Universitas Diponegoro)
Measurement the service of quality has an important role in improving and evaluating the performance of a service process. Measuring the service of quality is not as easy as measuring the goods quality, because the assessment service is subjective. Therefore, ServQual dimension is used as a tool to...
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| Format: | Academic Paper |
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2015-04-30.
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| Online Access: | http://eprints.undip.ac.id/47162/ |
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http://eprints.undip.ac.id/47162/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |