ANALISIS KESENJANGAN KUALITAS PELAYANAN TERHADAP PENGUNJUNG PERPUSTAKAAN UNIVERSITAS DIPONEGORO
Good quality service is not based on the perception of the service provider, but based on the perception of service users. If the service received exceed the expectations of users, the quality of service perceived as an ideal quality. This study aimed to analyze the quality of service to visitors to...
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| Format: | Academic Paper |
| Published: |
2015-10-30.
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| Online Access: | http://eprints.undip.ac.id/47278/ |
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http://eprints.undip.ac.id/47278/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |