ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN FUZZY SERVQUAL, KUADRAN IPA, DAN INDEKS PGCV
Quality of service (service quality) require attention in the field of service. A service is considered and perceived as good if it can meet the customer's requirement and expectation. This study aims to determine the suitability and student's expectation of existing services and to determ...
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| Format: | Academic Paper |
| Published: |
2015-10-30.
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| Online Access: | http://eprints.undip.ac.id/47302/ |
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http://eprints.undip.ac.id/47302/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |