PENGARUH KUALITAS LAYANAN INTI DAN KUALITAS LAYANAN PERIFERAL DALAM MENINGKATKAN KEPUASAN NASABAH BANK OCBC NISP CABANG KATAMSO SEMARANG
Conditions of intense competition among banks to compete in the world of banking products and services offered. However, many products and services offered to customers of these banks do not necessarily match what the customer expected. The gap between the expectations of the product or service prov...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Academic Paper |
| Published: |
2012.
|
| Subjects: | |
| Online Access: | http://eprints.undip.ac.id/47798/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Internet
http://eprints.undip.ac.id/47798/3rd Floor Main Library
| Call Number: |
A1234.567 |
|---|---|
| Copy 1 | Available |