The Effect of Core Service Quality and Peripheral Service Quality on Customer Satisfaction.
Quality of service and customer satisfaction is an important factor for the success of any business. Customer satisfaction is a business philosophy that tends to create value for customers, anticipate and manage their expectations, as well demonstrate the ability and responsibility to meet their nee...
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| Format: | Academic Paper |
| Published: |
2013.
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| Online Access: | http://eprints.undip.ac.id/48024/ |
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http://eprints.undip.ac.id/48024/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |