ANALISIS PENGARUH FAKTOR-FAKTOR KUALITAS PELAYANAN TERHADAP WORDS OF MOUTH PADA PLASA TELKOM PAHLAWAN SEMARANG
Service quality is a winning strategy, so that companies can be more successful and survive (to survive). Quality and service excellence that contributes to higher customer satisfaction market share and profitability. Also explained that the advantage of service attributes, can increase customer wil...
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| Formato: | Academic Paper |
| Publicado: |
2013.
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| Acceso en línea: | http://eprints.undip.ac.id/48068/ |
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http://eprints.undip.ac.id/48068/3rd Floor Main Library
| Número de Clasificación: |
A1234.567 |
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| Copia 1 | Disponible |