ANALISIS PENGARUH FAKTOR-FAKTOR KUALITAS PELAYANAN TERHADAP WORDS OF MOUTH PADA PLASA TELKOM PAHLAWAN SEMARANG
Service quality is a winning strategy, so that companies can be more successful and survive (to survive). Quality and service excellence that contributes to higher customer satisfaction market share and profitability. Also explained that the advantage of service attributes, can increase customer wil...
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| 格式: | Academic Paper |
| 出版: |
2013.
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| 主題: | |
| 在線閱讀: | http://eprints.undip.ac.id/48068/ |
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http://eprints.undip.ac.id/48068/3rd Floor Main Library
| 索引號: |
A1234.567 |
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| 復印件 1 | 可用 |