ANALISIS PENGARUH CORE SERVICE QUALITY DAN PERIPHERAL SERVICE QUALITY TERHADAP KEPUASAN PELANGGAN DALAM MENINGKATKAN MINAT MEREFERENSIKAN (Studi pada Rumah Sakit (RS) Islam Sultan Agung Semarang)
The aim of this research is to investigate the influence of core service quality, and periphery service quality, toward customer satisfaction to increase word of mouth. Using these variables, the usage of these variables are able to solve the arising problem within customers in Sultan Agung Islamic...
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| Format: | Academic Paper |
| Published: |
2013.
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| Online Access: | http://eprints.undip.ac.id/48119/ |
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http://eprints.undip.ac.id/48119/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |