STUDI TENTANG PERSEPSI KONSUMEN TERHADAP KEPUASAN PELANGGAN PASCA SERVICE RECOVERY PADA MASKAPAI LION AIR
This study examined three independent variables, ie Procedural Fairness, Distributive Fairness, and Interactional Fairness can affect customer satisfaction. The purpose of this study was to determine the effect of the three independent variables on customer satisfaction. This research was conducted...
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| Main Authors: | , , |
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| Format: | Academic Paper |
| Published: |
2013.
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| Subjects: | |
| Online Access: | http://eprints.undip.ac.id/48144/ |
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Internet
http://eprints.undip.ac.id/48144/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |