STUDI TENTANG PERSEPSI KONSUMEN TERHADAP KEPUASAN PELANGGAN PASCA SERVICE RECOVERY PADA MASKAPAI LION AIR
This study examined three independent variables, ie Procedural Fairness, Distributive Fairness, and Interactional Fairness can affect customer satisfaction. The purpose of this study was to determine the effect of the three independent variables on customer satisfaction. This research was conducted...
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| Auteurs principaux: | , , |
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| Format: | Academic Paper |
| Publié: |
2013.
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| Accès en ligne: | http://eprints.undip.ac.id/48144/ |
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Internet
http://eprints.undip.ac.id/48144/3rd Floor Main Library
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A1234.567 |
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| Exemplaire 1 | Disponible |