ANALISIS PENGARUH DISKUALITAS PELAYANAN TERHADAP NEGATIF WOM DENGAN KETIDAKPUASAN PASIEN SEBAGAI VARIABEL INTERVENING (STUDI PADA PUSKESMAS NGESREP DI KOTA SEMARANG)
This research was motivated by a lot of medical patient complaints after visiting to Puskesmas Ngesrep in form of critics and suggestions. It indicates there are unsatisfactory feelings after their visit to Puskesmas Ngesrep that could be because of disquality services from the management. This rese...
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| Main Authors: | , |
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| Format: | Academic Paper |
| Published: |
2015-12-07.
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| Subjects: | |
| Online Access: | http://eprints.undip.ac.id/48869/ |
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http://eprints.undip.ac.id/48869/3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |