ANALISIS PENGARUH E-TRUST DAN E-SERVICE QUALITY TERHADAP E-LOYALTY DENGAN E-SATISFACTION SEBAGAI VARIABEL INTERVENING (Studi pada Pengguna E-Commerce C2C Tokopedia)
This study aims to analyze the influence of e-trust and e-service quality to e-loyalty through e-satisfaction of the C2C e-commerce Tokopedia's buyers. The purpose of this study is to investigate the impact of trust and service quality to consumer's loyalty through consumer's satisfac...
Saved in:
Main Authors: | , |
---|---|
Format: | Academic Paper |
Published: |
2016-06-27.
|
Subjects: | |
Online Access: | http://eprints.undip.ac.id/49704/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Internet
http://eprints.undip.ac.id/49704/3rd Floor Main Library
Call Number: |
A1234.567 |
---|---|
Copy 1 | Available |