Internet Banking Service Quality: Building Satisfaction and Customer Trust
This study aims to analyzes how IBSQ variables influence customer satisfaction and trust in state-owned banks in Jember Regency. The sample in this study amounted to 150 with a purposive sampling approach with data collection through questionnaires. The analysis in this study used a structural equat...
Saved in:
Main Author: | NUGRAHA, Kristian Suhartadi Widi (Author) |
---|---|
Format: | Academic Paper |
Published: |
International Journal of Social Science and Business,
2021-04-26T06:44:23Z.
|
Subjects: | |
Online Access: | Get Fulltext |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Healthcare Service Quality: Building Patient Satisfaction and Word-of-Mouth in the Private Hospital in Indonesia
by: Nugraha, Kristian Suhartadi Widi
Published: (2020) -
INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH PERCEIVED RISK, SATISFACTION, AND TRUST IN BRANCHLESS BANKING CUSTOMERS
by: Aprilia, Nunung Eka
Published: (2021) -
Reflection of Customer Experience and Destination Image of Tourist Trust through Satisfaction Mediation
by: SURYANINGSIH, Ika Barokah, et al.
Published: (2020) -
Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management, and Customer Satisfaction
by: Binsar Kristian P., Feliks Anggia, et al.
Published: (2014) -
The Effect of Core Service Quality and Peripheral Service Quality on Customer Satisfaction.
by: ROKHIM, Abdul
Published: (2013)